Shipping information

ORDER PROCESSING:

Please allow up to 5 business days to process your order. Once your order has been processed we will send You an e-mail confirming your order is on the way. The delivery usually takes place the next business day in Estonia, in two – to three days in Latvia and Lithuania and up to 6 days in the rest of Europe from the time your order has been processed.

STORE PICKUP 

Orders can be picked up from Monday to Friday from 11.00 to 18.00 from our store in Volta 1, Tallinn, ESTONIA, if stated so in the order confirmation. An email will be sent when your order is ready for pickup.

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@pellcare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@pellcare.com.